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Support

Stuck, found a bug, or have a question? Email us and a person will reply.

Email support

support@wln.ai

What to include

  • Your WLN version (WLN › About WLN) and your macOS version
  • Which provider and model you were using
  • What you did, what you expected, and what happened instead
  • For a connector problem: the report from Copy diagnostic report in the connector’s details

Never send your API key, licence key or sign-in codes. We will never ask for them.

Questions people ask

Where are my API keys stored?

In the macOS Keychain on your Mac. WLN sends a key only to its own provider (OpenRouter, Anthropic or OpenAI) when you chat. It never sends keys to us. To remove one, open Settings › Models and API key and click Remove….

What does WLN cost, and who do I pay?

WLN is free for one month after you first sign in with Apple, then $19 a year. AI usage is separate: you pay your provider directly with your own key, and WLN adds nothing on top. See pricing for details.

Do my chats go to WLN?

No. Chats are saved on your Mac. What you send goes from your Mac to the AI provider you picked. Our app server handles your account, free month and licence, and serves the connector gallery. The privacy policy lists everything.

Can I get a refund?

Nothing can be bought on this site yet, so there is nothing to refund today.

AI usage is billed by your provider, so refunds for it go through them.

How do I delete my account?

In the app: Settings › Account › Delete Account. This deletes your WLN app account. Apple’s note then shows how to stop using Sign in with Apple for WLN.

On this website: sign in, open your account page and choose Delete account. Your user record, sessions and codes are removed at once.

Your chats live on your Mac, so delete them in the app. The privacy policy explains the few records the app server keeps after deletion and why.

How do I report an AI reply?

Email support@wln.ai with the subject “Report an AI reply”. Include the model and provider, what you asked, and the reply (copy it, or attach a screenshot). Only send what you are comfortable sharing, since chats otherwise never reach us.

WLN doesn’t write replies; the model does. We read every report. For harmful content, you can also report it to the provider whose model wrote it.

Which Macs does WLN run on?

Macs with Apple silicon running macOS 14 or later. The app is a direct download from this site, coming soon.